As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

From values to visual identity, this article explains what a brand really is – and why it’s far more than a name or a ...

In this webinar two leading communication service providers share how they’re transforming customer communications with ...

Mahesh Chayel, a product management lead at Meta, told BI the three steps founders need to take to sell their AI vision.

Much of professional and personal success depends on persuading others to recognize your value. You have to do this when you apply for jobs, ask for promotions, vie for leadership positions ...

Customers are seeing 'tip creep' as requests for tips pop up in more places, a Morning Consult survey found.

but get to know them, and you can reach your own conclusion.” According to Corcoran, an effective salesperson must listen carefully and assess what will genuinely satisfy the customer rather than ...

The bottom line, though, is that companies are using a cornucopia of collection methods and sources to capture and process customer ... allows you to market to only the people you know are most ...