When customers feel heard, loyalty strengthens. Listening isn’t just an exercise in courtesy. It’s a powerful way to tap into the collective wisdom of the people who know your organization best.

2. GET CERTIFIED ON THE LATEST CYBER SAFETY MEASURES.

The marketing trends of 2025 offer immense opportunities for innovation. From embracing AI to rethinking personalization and ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

First, step back and try to identify the essence of your brand by asking yourself what your company’s core values are.

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Plant A used media monitoring platform Onclusive to identify the incidents. Why does customer service matter, you ask? Eighty-three percent of consumers feel more loyal to brands with quicker and ...

This incident proves just how crucial monitoring your systems and your vendors is for businesses of all sizes. Third-party data breaches have become a major security concern thanks to the vast ...

Grubhub, the popular online food delivery platform, announced a data breach on Monday after a threat actor gained unauthorized access to some customer contact information. The company said in a ...

With good compliance practices, advisors prove their trustworthiness and credibility to potential customers. Read Time: 7 Minutes At the end of 2021, a stricter set of Know Your Customer (KYC ...

According to Capital One’s posts on X in response to customer concerns, one shouldn’t worry that their account has been compromised or faces a greater risk during the outage. Get your game on!