As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

From values to visual identity, this article explains what a brand really is – and why it’s far more than a name or a ...

Much of professional and personal success depends on persuading others to recognize your value. You have to do this when you apply for jobs, ask for promotions, vie for leadership positions ...

but get to know them, and you can reach your own conclusion.” According to Corcoran, an effective salesperson must listen carefully and assess what will genuinely satisfy the customer rather than ...

The bottom line, though, is that companies are using a cornucopia of collection methods and sources to capture and process customer ... allows you to market to only the people you know are most ...

She dismissed a Beeld ... customers caught in the crossfire. An undisclosed mount of money was taken by some of the suspects,” Mogale said at the time. Discover the Truth Step into a world where the ...

And finally, thank your customer for their business during each and every interface. Don’t assume. Be sure they know how important they are to you and your company.

There’s a new day that you should consider putting on your work calendar, and it’s fast approaching: Customer Experience Day. This calendar day, which arrives every year on May 15 ...

In banking and finance, the equivalent concept is known as Know Your Customer (KYC) – practices which underpin trust and transparency. Now, the music industry is following suit, building Know Your ...

Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan For as long ...

But how well do you actually know the woman you call Mom? And when’s the last time you asked her a question that prompted a long, contemplative answer? “Good questions complicate an individual ...

Credit: Getty Images Three children have died in the most recent outbreak of measles, to date. This article reviews the signs, symptoms, and treatment of measles, also known as rubeola. Measles, also ...