It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this ...

But brief exposure to aged images of the self can change that behavior. A version of this article appeared in the June 2013 issue of Harvard Business Review. HH ...

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Particularly, the "illegal law enforcement in nonlocal places", or places outside the area of jurisdiction of certain law enforcement agencies has triggered widespread angst, shaking the confidence of ...

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