Jennifer Dulski, a former leader at Google and Facebook, told BI that soft skills, instead of technical ones, are the real ...

Despite years of investment in contact center platforms, chatbots and automation tools, many still struggle to deliver ...

Instead of blaming the "frozen middle," leaders wanting innovation should give their teams official room to "break the rules," Adm. Sam Paparo said. Tech 2025-06-04T02:17:52Z Elon Musk slammed ...