With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

Taxpayer service & assistance Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

Scammers are impersonating big names, such as Amazon and Target, as they promise too-good-to-be-true job opportunities.

When Powell called state child care regulators hoping to file a complaint, the local state Family Services office told Powell to call the Child ... woman notification service about Carter's ...

Candidates to replace former Spartanburg Sheriff Chuck Wright have emerged. Meanwhile, interim Sheriff Jeffrey Stephens ...

Discover how PICHNY PISEY HOUT’s journey as a businesswoman in a family of government officials showcases her independence, ...

Dubai's bustling metropolis presents unique transportation challenges that demand more than basic taxi services can offer.

Local legend has it that actress Katherine Hepburn was a customer because she needed something for her Connecticut swimming ...

North Carolina Weekend is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android smartphones, Amazon Fire TV, Amazon Fire Tablet, Roku, Samsung Smart ...