What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...