What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

RNLI Penarth has dealt with multiple weekend call outs. Earlier this weekend on Saturday May ... multiple agencies including Helicopter 187 and South Wales Fire and Rescue Service. “Communications ...

Community members will have an opportunity to stay active in the arts this summer. Last week, the Emporia Arts Center had its summer kickoff getting a solid start on registration for its summer ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Their dissatisfaction can stem from a variety of issues, but regardless of the cause, your role in customer service management is crucial to turning their experience around. By understanding their ...

Partners Capital said it is bullish on the property due to its proximity to the Bishop Arts neighborhood, which is undergoing a renaissance. The firm noted the area has a relatively low retail ...

More key House committees plan to meet this week to mark up their budget reconciliation plans, after the Energy and Commerce Committee released a series of committee prints Sunday night.