Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis hotline centers across Missouri.

A profit center attempts to generate new revenue or repeat business, while a cost center focuses on customer retention to prevent lost business. Understanding call center objectives and goals will ...

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

Aside from the existing 1348 hotline, a bigger call center will soon be set up in Manila for distressed overseas Filipino workers (OFWs).

The National Technical Support Center, the "technical call center” of the Comelec, will begin its operations on May 2.

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

Northampton reacts to winning against Pocono Mt. West on Thursday, Feb. 13, 2025, during the EPC boys championship basketball game at PPL Center in Allentown. (April Gamiz/The Morning Call) ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more.

Industry experts say artificial intelligence will enhance the Philippine call center industry, but some believe it spell its doom.

Uncover essential call center statistics for maximizing efficiency, including turnover rates, call volume and customer satisfaction scores.

As work on the technology progresses, some businesses are leaning on AI to make call center jobs a bit less traumatic.

Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers SoftBank and First Horizon Bank planned to inject emotional support AI systems into their call centers.