From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Q1 2025 Earnings Call Transcript May 16, 2025 So-Young International Inc. beats earnings expectations. Reported EPS is $-0.04 ...

Summer programs and events are gearing up and we need you! Volunteers are the core to success. We have short-term events or monthly and weekly commitments. Not sure you can commit we have on call ...

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Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...