Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

A localized training program and generative AI knowledge tools for workers are expected to boost the in-store experience, a ...