Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Sanasa General Insurance Company (SGIC) has strengthened its customer service with the opening of a new 24-hour call center in Nikawaratiya. The facility, inaugurated on 24 May 2025, was unveiled by ...

it is a reliable service suited for businesses of pretty much all sizes. While many cloud call-center providers build customer relations management (CRM) into their product, ZenDesk has done it ...

What is now a technology-enabled transportation specialist, FlixBus is using the Snowflake platform to optimize routes and ...

will be renovated and modified into the service center, which will offer scheduled customer assistance, hold recruitment events for hiring and provide other customer-focused activities after it ...

Apple announcing Android features years after Google shipped them is a tale as old as time, but that doesn’t make it any less ...

AI-driven tools allow credit unions to compete with big financial institutions efficiently while maintaining the personal ...