The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

A localized training program and generative AI knowledge tools for workers are expected to boost the in-store experience, a ...

Today’s call centers offer ... faster and provide efficient customer service. They route incoming callers to the right person quickly and easily and can help manage complex outbound marketing ...

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

He left Meta in late 2021 to start Lace AI, a startup that has developed AI-driven customer service software ... many sales begin with a call made to a call center. Home services include companies ...

Call centers have long been front and center in providing customer service and support — in ... helping them focus on higher-level activities and work in a way that will better resolve the ...

Alice' from Leyte and 'Weng' from Laguna have been working as call center agents or customer service representatives in the Philippines for years. They would earn P19,000 to P23,000 per month. 'Ben', ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... to be switching our call center platform to a cloud ...