AI Agents In The Enterprise: Building A Center Of Excellence For Scalable Success
Taking a CoE approach to engaging with AI can greatly improve your chances of sustainable success over a long period of time.
Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
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Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...
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TTEC Athens Announces New EX Technologies To Train Customer Support Specialists
Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...
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NYC schools crack down on student OMNY card abuse, but privacy advocates raise concerns
The education department is taking aggressive steps to crack down on fraudsters abusing OMNY cards that give free rides to ...