A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective. But some businesses are signaling that their AI models could replace ...

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective. Meta invests $14.3B in AI firm Scale and recruits its CEO for ...

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective. But some businesses are signaling that their AI models could replace human ...

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective. But some businesses are signaling that their AI models could replace ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) ...

High turnover and disengagement among call center employees can be a significant challenge for any organization. When your team members start to feel disconnected from their work, it can lead to a ...

From AI that changes customer voices to sound less angry to software that detects employee stress, new tech aims to improve the customer service industry. Working at a call center can be a ...