who has run call centers, and been a service representative for companies like Samsung and Apple. Now, amid a national labor crunch, service hubs are increasingly competing with businesses ...

He noted “extreme competition for call center representative staff.” Callers Want Self-Service Options: Analysis of ECSI’s callers' behavior shows that they strongly prefer self-service.

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

“And for this reason right here, I NEVER wanna be a call center representative EVER again,” it reads. “Record the fuck out of this call and get me to a supervisor, now,” the customer can ...

Michelle Lau has learned to expect the abrupt silence that comes, like clockwork, after seven minutes of waiting on hold. Trying to get through to the Alorica call center for help with her ...

As a former call center manager turned psychotherapist, I’d like to share some tricks you can use the next time you’re on the line with the rep from hell. Hate the sin, love the sinner.

In September 2009, Rep. Jason Altmire of Pennsylvania took a stab at the issue by introducing the Call Center Consumer's Right to Know Act (HR 3621) to Congress, a bill which sought to "require ...

Call centers are crucial to a customer's satisfaction with a company. A call center gives customers help and information for troubleshooting products, paying bills or signing up for new services.