Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why ...

Another industry that’s found a home in Utah County is contact centers, sometimes called “call centers.” These are companies ...

Taiwan refuted false reports claiming its citizens were trafficked from Thailand to Myanmar scam centers and were refusing ...

The Nashville Mayor’s Office is under pressure to meet an October 1 deadline to investigate allegations of a toxic and ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

ELOY ― U.S. Rep. Yassamin Ansari made a surprise oversight visit to a federal immigration detention center in Eloy ... from the women was that if you call (the phone system), no one ever ...

After the Trump administration ordered the pause of operations at Job Corps centers across the country, including three in Michigan, local lawmakers are now pushing for its reversal.

In May, the United States and China reached a preliminary trade deal—as Trump lowered his 145 percent tariffs to 30 percent, ...

ICE detentions have surged, but deportations have lagged. Over the past month, NPR spoke to dozens of detainees, families and ...

Donald Trump said he was going to bring the arts organization “back” from the brink. It seems the opposite is true.

Defense officials from Europe and Southeast Asia called for stronger collaboration to protect the global network of subsea ...