Labor Department data shows two-thirds could not reach agents in late June as staffing levels continue to decline.

For the first time in history, New Yorkers will be able to file discrimination reports over the phone with the launch of the ...

The economics drives everything. A successful attack pays more than any teenage job and, honestly, better than most jobs, period. Caesar’s Entertainment forked out millions after Scattered Spider ...

A partnership between IEMS and Crosswalk to Care will give callers the option to connect directly with a medical care ...

The piece of legislation is House Bill 1431, introduced by state Rep. Mandy Steele, D-Allegheny. The bill would lift Sunday ...

Aside from the physical help desk, the public may still contact the SEC for inquiries through the call center hotline (02-5322-7696).

Trezor warns users of a phishing scam using compromised support emails to steal funds, exploiting a recent HTML vulnerability.

The term grates on my soul. I call myself a journalist—it’s as simple as that. To be a journalist, you can’t be an influencer: those two things don’t go together. There are news commentators, and ...

AI: Assisting, Automating, and Accelerating Help Desk Operations AI is no longer a luxury — it’s a necessity. Companies that don’t integrate AI will struggle to compete in the evolving ...

Thirteen-year-old Devarje "DJ" Daniel is hoping to raise funds for children battling cancer — and he needs Jason Aldean's help to do it.

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.