THE Aboitiz-led Union Bank of the Philippines (PSE: UBP) announced having sold its shareholdings in its investment management business to ATR Asset Management Inc. (Atram) in exchange for a minority ...

A VPN is the best solution for a Philippines IP address. Here’s what you need to know about the best VPNs with Philippine server locations, and how to access local services while abroad.

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Local economy. acciona.org’s six customer service centers in the Philippines offer advice and service management, as well as the supply of spare parts, accessories and household appliances.

over and above good customer service and support after a transaction. Yet most businesses continue to spend more resources on brand marketing and customer acquisition than on training and building ...

The Office for Transportation Security (OTS) wants its personnel to undergo customer service training in partnership with the ...

(Kids love robots.) Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops, often designed to delay and deflect you from ...

This unwavering commitment to excellence has earned Optum Philippines prestigious recognitions. By continuously expanding its services, strengthening partnerships, and prioritizing its people ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

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