A controversial Cleveland Clinic policy update that left many patients fearing their appointments would be canceled if they didn’t pay upfront is being rolled back, at least in part.

The Cleveland Clinic is reversing a proposed policy that would have required patients to pay their insurance copays upfront before receiving outpatient care or risk having their appointments ...

The Cleveland Clinic released an update on Wednesday to a policy that previously stated it would start collecting copays up front for non-emergency and outpatient visits.

The Cleveland Clinic, after facing intense criticism on its plan to send patients home without seeing their doctors if they ...

CLEVELAND, Ohio - The Cleveland Clinic had planned to send away patients who couldn’t pay co-pays for primary care visits.