Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26.

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Platform users will also gain access to Krisp's latest AI Accent Conversion updates, which now support five Latin American English accents that represent approximately 85% of Spanish speakers across ...

Communications provider enhances customer experience offerings with AI-powered virtual agents and supervisor tools.

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999 ...

Hospitals and other healthcare facilities should be beacons of safety and healing for all those injured in conflict, including the survivors of sexual violence. These are fundamental tenets of ...

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