Jet2 has announced a change to how they operate some phone conversations with customers. The airline will now give customers the option to have their phone calls with the airline and tour operator ...

Details such as the names, email addresses, postal addresses, and dates of birth of customers may have been accessed, with the brand recommending shoppers change their password for "extra peace of ...

giving back through career opportunities, professional trades training, community investments, and accessible housing initiatives," Executive Vice President of Customer Experience and President ...

However, Mr Machin says customers will be encouraged to make one change next time they go online. Content cannot be displayed without consent Article continues below "To give customers extra peace ...

Various variables contribute to customer experience: your product line, painless processes, engaged employees... Giving your employees the opportunity ... Engaging employees won't change the company ...

Target has made yet another major change to its self-checkouts that may cause delays for customers ... with staffed checkout lanes which will “give our associates the chance to provide more ...

Nationwide has announced sweeping changes to bank accounts from June 1 with millions of customers warned ... of products will reduce by less than the change in Bank Rate. There will be no changes ...

Customers will receive a warning ... Just things that are quite small but kind of expensive. ‘I like to give myself three for two deals. I’ll pay for two things and steal one.’ ...

For those that do take cash, they’ll log and rate the trip on the app as usual – and if they don’t have enough change, it will be credited to the customer through their Uber account.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

Customers are seeing 'tip creep' as requests for tips pop up in more places, a Morning Consult survey found.