Our customer care has worked with her to resolve the issue," Comcast told the station. Comcast told Ars today that the e-mail address has been restored to the original Kathleen Cox, but the ...

“This is compounded when the company, like Comcast, already has a long history of low customer satisfaction,” VanAmburg said in an email. “In other words, companies that excel in satisfying ...

After more than a month of trying to get Comcast customer service to restore her lost e-mail address, she finally went to the local news station. Only after that did Comcast actually fix the problem.

Yesterday, Jason, a Comcast customer services representative here ... Today, I've tried to contact Comcast's PR and AR team to see if they can help me speak with a representative to explain ...

One typical email ended with “So here’s my advice ... Bob Sullivan doesn't just blog about Comcast when events warrant; he's a Comcast customer, and a week after making that initial blog ...

I have written about Comcast a dozen times, dinging the communications giant repeatedly for crimes against customer service. Almost weekly, I receive a letter or e-mail complaining about Comcast.

Comcast Corp.’s national reputation for shaky ... that he didn’t believe it when the Browns first contacted him by e-mail this week. Then Lisa Brown e-mailed him a scanned copy of the bill ...

Comcast said it would contact Block to apologize ... giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which ...

"Comcast's customer experience can be described as the worst of the worst," said Bruce Temken, managing partner with the firm, in an email. "Its Internet and TV service businesses are ranked 261st ...