This guide walks you through everything you need to know about becoming a medical virtual assistant — what it involves, the ...

CEO of Caffe Vita Deming Maclise and his team are working to better the community through partnerships, donation programs and ...

Requires strong communication skills, customer service experience, and reliable internet (35+ Mbps). Bachelor’s degree or equivalent experience preferred. Pay is $23.50 hourly. Benefits include health ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

On this episode of Inside Automotive, Jen Suzuki breaks down the impact of video communication in fixed operations.

Discover 5 ChatGPT prompts every student needs to launch a side hustle this summer—get personalized ideas, marketing help, ...

Agentic artificial intelligence for customer experience startup Parloa GmbH announced today that it has raised $120 million ...

Based on feedback from the franchise satisfaction survey conducted last year, Big O said it heightened its focus on the "3 Ts ...

The level of service in Armenia is much better than in some European countries, said international coach in customer service ...

Cognizant’s Chief People Officer Kathy Diaz on the firm's approach to the employment disruption that gen AI will wreak.