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A new paper from Microsoft Research and Salesforce finds that even the most capable Large Language Models (LLMs) fall apart ...

Discover how OpenAI's Agents SDK simplifies building AI voice assistants with human-like clarity and seamless conversational ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

The software company is employing agentic AI to give companies the insights to respond to customers faster and improve the ...

Miruna Sasu is the president and CEO of COTA Healthcare. Its platform pulls data from electronic medical records, cleans and ...

Selling a value-based product means delivering a value-based experience. Clients expect more from their insurance providers, and that means your agents have to show up differently.

Cybersecurity leaders and executives must work together to implement proactive, multi-layered protections throughout their customer and employee journeys.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...