In this interview with IDC's Marlanna Bozicevich, we learn about how organizations need to prioritize data management to take ...

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI ...

Together, Sinch and OneReach.ai aim to set a new standard for making it easy to incorporate agentic AI in customer communications. GSX empowers businesses to rapidly develop and orchestrate AI agents ...

Sinch, providers of the Customer Communications Cloud, is partnering with OneReach.ai., a conversational artificial intelligence provider, to help companies deploy customized agentic AI experiences ...

Built for the agentic and open era, the reimagined platform unifies intelligence, data, and orchestration across the business New innovations across the ServiceNow AI Platform and deeper integrations ...

April 26-27, the AI conversation platform market experienced notable volatility when users from a major competitor repo ...

Cerence Inc. will showcase its new conversational AI assistant platform, Cerence xUI ... Integrated Model Architecture – Cerence xUI leverages the CaLLM™ family of language models, third ...

StarTree Inc., the developer of a managed service based on the Apache Pinot real-time data analytics platform, is enhancing support for artificial intelligence workloads with two enhancements being ...

CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), today announced significant advancements to CallMiner AI Assist, building on the agentic AI ...