Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Mahesh Chayel, a product management lead at Meta, told BI the three steps founders need to take to sell their AI vision.

Living and dead roaches on glue traps throughout a restaurant kitchen, moldy and damaged fruits and vegetables, employees who ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

Airbus is warning airlines that delays in deliveries will persist for another three years as it works through a backlog of ...

Alibaba's QwenLong-L1 helps LLMs deeply understand long documents, unlocking advanced reasoning for practical enterprise applications.

If you have ever dined out, you know the drill. After your delicious drink or meal, you’re likely going to get two receipts ...

Gov. Josh Stein joins DMV commissioner and state transportation secretary at a Division of Motor Vehicle office in Raleigh on ...