Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Mahesh Chayel, a product management lead at Meta, told BI the three steps founders need to take to sell their AI vision.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

Hackathons are becoming a key talent-scouting opportunity for AI startups to attract diverse talent at the early stages of their career.

Airbus is warning airlines that delays in deliveries will persist for another three years as it works through a backlog of ...

If you have ever dined out, you know the drill. After your delicious drink or meal, you’re likely going to get two receipts ...

Billy Long has pledged to improve customer service and protect taxpayer data — two areas where “DOGE” actions have drawn ...