Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

"The Social Security Administration is being scrutinized by the new administration and its DOGE service," said Doug Criscitello.

It’s a new year, and McDonald’s (MCD) , the largest fast-food chain in the U.S., is still suffering from concerning customer ...

Discover 5 ChatGPT prompts every student needs to launch a side hustle this summer—get personalized ideas, marketing help, ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

How did someone access your PayPal account and make these charges? I would immediately change your password to prevent ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

Users reporting graffiti are satisfied 91% of the time, and users requesting a new trash bin have a 75% satisfaction rate. But users reporting a parking violation are satisfied only 23% of the time, ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

PrimeBiome is a natural skin and gut health formula that has been gaining immense popularity in the market. As per the claims ...

The Amazon CEO emphasizes solving customer problems and increasing employee ownership of employees. He also said speed, scrappiness, and willingness to take risks are key to operating like a startup.