Interdimensional travel, sex with aliens, communion with God. Anything is possible with just a sprinkle of DMT. Akasha Song’s ...

An insurance agent can cut through red tape, secure coverage, and advocate when claims go sideways. Here’s how a ski accident ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Granted, there are some establishments where customer service is very well exhibited. However, there are others where it is sorely lacking. I can name several stores where the sales staff are busy ...

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Salesforce argues that even more specialized AI agents are needed for the financial services, because it’s an industry built ...

It seems like every time I turn around, my bill has gone up. Comcast’s cable service has gone down so often in the past year that it should be giving its customers a partial refund. Barbara ...

Startups are turning to these agents to handle tedious tasks that ... how-to guides and historical customer service chats. A proprietary system helps companies keep this training data fresh ...

During the 15 years I spent running or helping to run Mort Zuckerman’s and Fred Drasner’s publishing properties — The ...

Work is getting underway on the Cider Solar Farm, a $950 million project in Genesee County that will generate enough power ...

The nonprofit community bike shop, where anyone can do a little volunteer work and pedal away a refurbished form of green transportation, is launching a campaign on Friday to pay off the rest of its ...