Once trained, AI agents can impact a wide range of industries and business areas—among them, sales and marketing.

Writing about his own company, Benioff observes in excited fashion that customer service now includes “AI agents working with ...

leading to a surge in sales. An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them up ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

The government-backed terrorism reinsurer last week confirmed the completion of its transition to a catastrophe treaty-based reinsurance scheme. The change was first mooted in 2020 and was given the ...