With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Business data provider Dun & Bradstreet is closing a customer-service call center in Tucson, laying off 245 employees. The New Jersey-based company filed a required 60-day notice with the state of ...

Taxpayer service & assistance Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be ...

Veterans Crisis Line employees in newly exempt roles don’t respond to calls from veterans, but VCL responders say adequate ...

As part of its ongoing efforts to combat cyber-enabled financial crimes <br />under Operation Chakra V, the Central Bureau of ...

Investors are always encouraging startups to push the innovation envelope. General Catalyst’s Hemant Taneja is applying that ...

Operator: Good day, everyone. And welcome to the Destination XL Group Inc. First Quarter Fiscal 2025 Financial Results ...

SK Telecom’s valuation is hit by a cyber breach, but strong AI bets, market position, and yield suggest long-term upside.

service center. He recapped the experience in a Facebook post: “Let's have a Tesla customer service story at Duluth, GA. Haven’t done this in a while. Recap: Months ago, I brought the car in ...