With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

NJ Transit rail service has resumed after a three-day strike, following a tentative agreement that has brought train services ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

The positions being cut include customer service billing representatives, facilitators and billing leads. A spokesperson for Charter shared a statement to 10TV saying in part, "Our call center ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Business data provider Dun & Bradstreet is closing a customer-service call center in Tucson, laying off 245 employees. The New Jersey-based company filed a required 60-day notice with the state of ...