Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

The positions being cut include customer service billing representatives, facilitators and billing leads. A spokesperson for Charter shared a statement to 10TV saying in part, "Our call center ...

NJ Transit rail service has resumed after a three-day strike, following a tentative agreement that has brought train services ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian ... a move that sent shares of call centre giant ...

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ... to be switching our call center platform to a cloud ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer service agents in real-time.The company claims this ...

Each of these AI call center software has AI capabilities to enhance customer service and overall call center operations. HubSpot Service Hub is a leading call center solution with AI capabilities ...

How T-Mobile achieved record levels of quality and productivity by Matthew Dixon Visit any big company, and few departments will be as instantly recognizable as customer service. The call center ...