To sum it up in one word: culture.” A strong customer care culture helps to promote the following things: • Customer advocacy. • Employee understanding of the customer journey.

The J.D. Power Wireless Customer Care Performance Study SM measures satisfaction with ... The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement ...

Adrian Swinscoe writes about service and the customer’s experience ... to generate the trust and advocacy they want is through the amount of, and kind of, care that they show to the houses ...

LOS ANGELES–(BUSINESS WIRE)–#Curacao–Curacao, the largest Hispanic-serving retailer on the West Coast, today announced the launch of its new Curacao Cares Initiative, featuring new policies ...