Post status updates on your website or share them in your email communications. 7. Follow up. Whether it's an individual ...

Most companies dread customer complaints. They see them as signs of failure, something to hide in the helpdesk or smooth over ...

People eventually put their complaints on paper ... "Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says.

The BBB will contact the customer to ensure that the issue was resolved, so businesses need to keep accurate records of their attempts to resolve complaints. How to Write an Account Notation.