Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Post status updates on your website or share them in your email communications. 7. Follow up. Whether it's an individual ...

Most companies dread customer complaints. They see them as signs of failure, something to hide in the helpdesk or smooth over ...

The BBB will contact the customer to ensure that the issue was resolved, so businesses need to keep accurate records of their attempts to resolve complaints. How to Write an Account Notation.