Teams building digital products are more likely to face challenges in customer retention amidst tight budgets and intense competition. For mid-sized businesses, where every customer counts, loyalty ...

Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Most people, however, write off the lottery as a game of pure chance. [Is Lottery Defeated Software the winning strategy?

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Investors have reaped billions of dollars in gains from backing database software firms Snowflake and Databricks. Now venture ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Since 2016, Paycom’s customer base has increased at a 9.8% compound annual growth rate. While some argue the midmarket payroll and HCM software industry is commodified as customers have several ...