Iszi Lawrence discusses these questions with Jo Causon, CEO of the Institute of Customer Service in the UK; call centre researchers Professors Premilla D’Cruz and Ernesto Noronha from the Indian ...

But in the world of business, being an icon is tricky ... guests has at least as much to do with customer service–the hospitality side of hospitality–as with the building, furnishings ...

The company has built an “emoji cloud” report – much like a word cloud but with the omnipresent icons instead – to represent all the emojis that are used in various customer service ...