Renewal by Andersen of Tampa has teamed up with the Bucs – a testament to their deep-rooted commitment to the local community ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Leg-spinner Yuzvendra Chahal's maiden six-wicket for India as the hosts beat England by 75 runs in the third and final Twenty20 International ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

What is now a technology-enabled transportation specialist, FlixBus is using the Snowflake platform to optimize routes and ...

Microsoft has emphasized that AI will boost productivity, but it has also laid off thousands of employees, while Google too ...

Big, complex, hairy workflows, meet agentic AI! Why Capita's CEO calls the BPO market "ground zero" for Salesforce's ...

The Icons build off the overwhelming success ... We're starting with customer service. I think that's the best place to start. So we're working on AI-powered customer service that will augment ...

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With Dynamics 365 Customer Service, you can use AMB to expand your consumer reach ... or Search and simply tapping the Messages icon. Additionally, integrating a messaging link into your website, app, ...

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When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...