It can’t just be a survey and that's the end of it.” Jennifer Williamson, the head of client care at Kreston Reeves, takes a multifaceted ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

MTN Zambia says it will offer Starlink Business packages, ensuring nationwide internet access across rural, peri-urban, and ...

As companies jostle for sustainability leadership, these competitive rivalries are proving unexpectedly powerful in ...

A major delivery firm has come under fire from its own customers over its rainbow-themed Pride Month campaign. DPD has rolled ...

The Bank of the Philippine Islands (BPI) solidified its position as a leader in customer experience innovation after securing ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Starbucks Corporation SBUX and Dutch Bros Inc. BROS are both prominent players in the U.S. specialty coffee market but ...

Companies are warning investors about the risks of becoming the next target of angry customers. Corporate America is required to disclose risks to their businesses in their annual regulatory filings.

Abu Dhabi: Al Masaood Tyres, Batteries, and Accessories (TBA), along with Bridgestone EMEA, has joined forces with Abu Dhabi ...

Global technology brand OPPO hosted the 2025 Smiling Angel Awards Ceremony in Shenzhen on April 28th, recognizing 163 ...

Karnataka State Road Transport Corporation (KSRTC) has bagged four National Business Awards for Leadership and Excellency–2025 for its outstanding passenger-centric and IT initiatives.