Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

In the age of technology, Santosh Nakirikanti, a leading researcher in computer science and engineering, brings a data-driven lens to the challenges of modern e ...

See how a holistic lifecycle framework turns fragmented data into measurable outcomes — beyond rigid attribution and ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

Enterprises today are navigating a delicate balancing act—one that requires delivering standout customer experiences while ...

This notion also applies to your content marketing. In this article, I'm going to outline what customer insight is and show you how to apply it to your content strategy; I'll also list some tools that ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...