After 30+ years of performing professional services in the consumer and financial services industries for Deloitte, I’ve seen ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

With Conversational AI 2.0, ElevenLabs aims to provide tools and infrastructure for truly intelligent, context-aware enterprise voice agents.

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

The Databricks Inc.- and Snowflake Inc.-backed startup says its new Unstructured Data Monitoring tool gives enterprises an ...

The frontier of AI is rapidly advancing, but among the public and even in the enterprise, an understanding of its ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Newsweek once again partnered with the Best Practice Institute to analyze data from the Love of Workplace Index™, which ...

As a trade war threatens to disrupt the supply chain and artificial intelligence enters the picture, manufacturers and ...