Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

Concept testing helps to validate that there are real customers who actually want your product—that your company is solving a real problem.

Enterprise software provider introduces agentic AI-powered marketing platform designed to deliver personalized customer ...

Tracking and analyzing engagement data enables newsrooms to better understand who their audience is, and their needs, ...

Greencross subsidiary Petbarn’s PetAI is a finalist in the Customer experience category of the Financial Review AI Awards.

Quilt.AI, a cultural intelligence company, proudly announces the launch of Social Meaning, an innovative AI-driven analytics platform designed to decode the complexities of online consumer ...

Cloudbeds CEO Adam Harris shares why hospitality needs its own AI. Read this preview ahead of his talk at the Skift Data + AI ...

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

The retail giant unveils ambitious strategies to transform Makro’s own brand, leveraging cutting-edge solutions and enhanced ...

After 30+ years of performing professional services in the consumer and financial services industries for Deloitte, I’ve seen ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...