Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

See how a holistic lifecycle framework turns fragmented data into measurable outcomes — beyond rigid attribution and ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

Enterprises today are navigating a delicate balancing act—one that requires delivering standout customer experiences while ...

In the age of technology, Santosh Nakirikanti, a leading researcher in computer science and engineering, brings a data-driven lens to the challenges of modern e ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

By Makafui Afi Asante AMPONSAH In today’s dynamic financial landscape, banks that succeed are those that truly understand the ...