From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Icertis Named a Customer’s Choice Vendor in 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management Report 93% of Customers Recommend Icertis Contract Intelligence ...

For Jewish American Heritage Month, faculty support staff member Julia Fraivillig discusses how the Jewish concept of tikkun olam inspires them to advocate for justice. Pride in my heritage is a very ...

At its most basic level, automation can assist human agents by optimizing back-office tasks such as ticket creation or customer relationship management (CRM) updates. When connected to a CRM ...

This is why building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey. So, how exactly are ...

This is why building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey. So, how exactly are creators ...

Q: What would a truly customer-centric buyers journey in B2B look like? Creating a customer-centric buyer’s journey in B2B that minimizes friction and allows for freely available information is an ...