Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

See how a holistic lifecycle framework turns fragmented data into measurable outcomes — beyond rigid attribution and ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why? Because companies that acknowledge error and demonstrate intent to change ...

“At RIB, we believe every project starts with a vision,” said René Wolf, CEO of RIB Software. “Our new brand campaign is about showing that we don’t just provide the technology – we commit to the ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and ...

Worldwide, there is a clear trend towards embedding various services into a single digital customer journey. This has led to ...