Brands must now adapt their retail customer experiences to reflect what customers value most as we enter the post-COVID-19 ...

Julian Clayton has been running Custmaster Swift barbers since the early 1990s and is up for the Best Barber award.

The retailer’s dual loyalty programs focus on driving frequency by meeting customers' needs at every stage of their journey.

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Stingier loyalty programs are generating more revenue.

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

EcoClean is a professional cleaning company based in Dubai that specializes in eco-friendly, efficient, and affordable residential and commercial cleaning services. Known for its commitment to quality ...

Fast-food chains and retailers are using loyalty programs to drive sales amid inflation challenges. These programs are key for customer retention and giving chains a competitive advantage.

“I need loyalty,” he said to Comey a second time near the end of their Green Room dinner. He has questioned the loyalty of his attorney general. He has asked his deputy attorney general if he ...

When we asked drivers what research they'd done after receiving their insurer's renewal offer, one in five said that they checked the quotes it gave if they applied as a new customer for the same ...

Customer loyalty is evolving. Mechanically-driven programs are a thing of the past. There is now broad recognition that people are not as engaged through their intellect as they are engaged ...