Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical ...

Following our story on the worst customer advisory board (CAB) meeting mistakes companies make, we wanted to look at the other side, as well. What happens when customer advisory board meetings go ...

The biggest Amazon Web Services conference of the year hosts a dizzying number of customer meetings. One meeting is open only to very important cloud customers: "XXL" or "extra-extra-large" AWS users.

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...

NYSEG will host a series of customer meetings as they try to address recent concerns and questions about Western New York electric bills. The meetings are a result of reporting by 2 On Your Side ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland.