What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

The simulator is built to enable dynamic scenario planning and cost forecasting as importers explore alternative trade lanes, ...

As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...

INDIANAPOLIS — Duke Energy Indiana is dedicating $200,000 to its Share the Light Fund to support customers facing financial ...

Duke Energy Indiana is offering several ways to get help with payments and cut energy costs this summer.

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns about phishing and identity theft risks.

In the past few years, trading of cryptocurrencies has witnessed major revolutionary changes, and one of them was the ...

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...

While it’s mission-critical, most organizations still haven’t implemented an AI monitoring and risk management platform. What ...

NatWest has issued an apology to its customers due to service disruptions which are stopping users from accessing their ...

More than 1,300 people responded to our recent Accessibility Needs Survey. It’s a key part of our work to make our system ...