What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

Your customers can only be as happy as your workers are. Here’s why that matters. I once worked for a client who hired our ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

The simulator is built to enable dynamic scenario planning and cost forecasting as importers explore alternative trade lanes, ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

INDIANAPOLIS — Duke Energy Indiana is dedicating $200,000 to its Share the Light Fund to support customers facing financial ...

Duke Energy Indiana is offering several ways to get help with payments and cut energy costs this summer.

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns about phishing and identity theft risks.

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...